Frequently Asked Questions

How long will I be without my vehicle?
The condition of your vehicle will determine the length of time it takes to complete the repairs. Once an estimate is given, the duration of the job can be established.
I have a deductible on my insurance. Do I pay that to my insurance company, or to the repair shop?
The deductible is paid to Southgate All Makes Collision Centre .
Do I need a damage certificate?
Yes. If damages exceed $2000.00 a damage sticker or a police case number is required before repairs can be started.
Do repairs to my vehicle affect my warranty?
No. We stand behind all our repairs. Should any problem arise that is within warranty guidelines, you will be protected.
Who pays the towing charges?
When the repair is an insurance claim, Southgate Chevrolet Buick GMC forwards the towing bill to the insurance company for payment. If the customer is paying for the repair, Southgate Chevrolet Buick GMC pays the towing charges within the city limits.
Does Southgate Chevrolet Buick GMC repair all makes of vehicles?
Yes, we specialize in repairs to import and European vehicles.
How long does the estimate process take?
The estimating process will take between one half-hour to an hour from your appointment time.
What information is required to book an estimate appointment?
If you are going through insurance please provide all pertinent information regarding your claim. Such as: insurance company, claim or policy number and adjusters name. By providing this information when booking an estimate appointment you allow us to be able to process your claim more quickly.

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